Position Description

Position Title:                IT Admin
Department:                 Information Technology
Subsection:                  Infrastructure
Number of Positions:    1
Reports to:                   COO
Direct Reports:             1 P/T Contractor

Company Overview:
Innovit’s globally certified product data management solutions protect revenue streams, reduce supply chain costs, improve online product marketing effectiveness and ensure regulatory compliance.  Delivering the fastest time to value for a complete end-to-end solution with preconfigured modules that have out-of-the-box data validation, the broadest global coverage for data synchronization, and publication capabilities to support maximum syndication advantage for omni‑channel ecommerce. Operating since 2000, Innovit is based in San Francisco CA with offices in London, Sydney and Melbourne and customers such as Johnson & Johnson, Kellogg’s, 3M, Colgate Palmolive and B. Braun across diverse industries including healthcare, CPG and automotive aftermarket.

Primary Purpose of Position:
The IT Administrator is responsible for the management of Innovit’s internal infrastructure and customer SAAS Systems.

Key Position Objectives and Responsibilities
Duties:

• You will be responsible to ensure that Innovit’s IT systems are operational and well managed
• The role also entails providing IT support services to internal and external users
• Support and manage customer SAAS environments and provide level 1 to 3 support
• Support and manage innovits and innovits customers B2B messaging (AS2) messaging systems
• You will be expected to travel to visit customer sites from time to time in support of customer installation projects
• Responsible for the reporting and control of customer SAAS system costs

Key responsibilities will include:

• Day to Day System Administration
• Supporting innovits customers and staff in multiple time zones (USA, Germany and Australia)
• IT infrastructure operations (network, servers, security) for Innovit’s office environment, development environments and hosted customer environments.
• Ensure backup / restore systems are working
• Manage relevant third party services such as hosting and ISP services and ensure that customer service levels (SLA’s) are being monitored and met
• Maintaining appropriate documentation and reporting
• Tracking of licenses and ensuring Innovit remains compliant with licensing requirements
• Projects internal and customer
• Work with innovits professional services team to providing consulting / project services to customers
• Work with innovits professional services team to providing system design and quoting for customer SAAS solutions
• IT infrastructure upgrades – including design, obtain quotes, ordering, technical work and updating operational procedures
• Automation of repetitive tasks (to reduce workload and improve quality) such as building test and demonstration environments and system performance monitoring
• Implementing, testing and updating relevant aspects of Innovit’s Business Continuity, Disaster Recovery and IT Security plans
• Preparation of IT strategy and financial budget & Monthly invoice and management reporting
• Ensure direct reports (contractors) are trained and up to date with sufficient knowledge to support innovits operations in absence.

Technical Support

• Internal users – windows PCs, office application support, VPN access
• External customers – Innovit products, server, database and network support

Technical Knowledge:
Essential

• Extensive Experience in AWS (EC2, VPC, Route 53, EBS and Load Balancing)
• Extensive Office 365 experience (including Email, Skype, and Office product suite)
• Extensive administration / solution design experience Citrix XenApp 6.5/7.X
• Experience supporting customer SAAS systems within AWS using Citrix Xenapp
• Experience supporting Dell Laptop / Desktop systems.
• Switching experience specific to Dell Switches / VLANs and port configuration
• Experience with UTM / Firewall Systems such as Sonic Wall
• Experience with Trend Micro Worry Free
• Avaya IP Systems
• Backup Exec
• Dell SAN.
• Basic SQL server administration skills MSSQL
• Understanding and lift and shift capability for PowerShell
• Extensive experience administering Windows Active Directory, DNS, DHCP
• Extensive Experience with Windows 10, Windows server 2008 to 2012
• Experience with network monitoring tools such as Observium and Windows Server Manager
• Extensive experience in patch management techniques and tools such as WSUS & Ninite
• Experience with AS2 protocol

Highly Desirable

• Experience in the administration of Confluence and Jira
• Amazon Linux & ubuntu
• Experience in the support of Accounting systems such as Reckon or MYOB
• Maintain and test company DR Plan / Procedures

Desirable

• Experience in the support of Accounting systems such as Reckon or MYOB
• Experience with automation tools
• Experience with Azure
• Experience with Intune
• Experience with System Centre Configuration Manager
• Experience with SharePoint / Document management systems
• Experience with SIP / Asterisk phone systems

Experience
Essential

• At least 5+ years’ in a similar Administration role
• A strong team player who demonstrates flexibility and a pro-activeness to deliver a key business project
• The ability to operate independently, to be proactive, and able to interact with stakeholders across all levels.
• Understanding of budgeting and financial reporting
• Mid level Excel / Word knowledge
• Excellent problem solving and analytical skills
• Fantastic communication skills, both verbal and written.
• Strong people and client facing skills including communications and expectations management
• Excellent written and verbal English skills
• Excellent phone presentation

Highly Desirable

• Proven experience managing interdependent activities.
• Able to report and work directly with company management

Desirable

• Some team management / leadership skills to be able to manage contractors

OTHER REQUIREMENTS

• Maintain current knowledge of trends in IT
• Potential requirement to provide overtime, on-call or shift support outside normal business hours.
• Normal range of stretching, bending and lifting.

COMPETENCIES (in order of importance)
Work Output and Organisation

• Ability to work independently, efficiently and accurately while meeting deadlines.
• Ability to perform effectively under pressure.
• Ability to review key processes to achieve continuous improvement and the innovation of products and services.

Critical Thinking

• Ability to predict or detect problems in the area of responsibility.
• Ability to generate new/innovative but effective solutions to problems.

Interpersonal and Teamwork

• Ability to work productively with other staff.
• Ability to maintain particular sensitivity and tact when dealing with external parties/customers.

Writing and Reporting

• Ability to write in a structured and logical way.
• Ability to comprehend and synthesize written material from many sources promptly.

Oral Communication

• Ability to communicate effectively when speaking with individuals and groups.
• Ability to negotiate solutions with parties outside one’s department.

Education
Essential

• University degree in Computer Science / Information Technology

Desirable

• Microsoft / Citrix courses completed though RTO or certifications.